On April 4, 2024 I asked the Minister of Health and Wellness about people’s troubles accessing primary health care in Nova Scotia:
SUSAN LEBLANC: Our offices hear regularly from people who are struggling to have their needs met without attachment to primary care. One told us, “I live with some chronic ailments, and I have no support to properly manage them. My partner is in a similar position. I have three children, and there are many things I would like to have support with from a primary care provider.” Another person said, “Both of us have multiple disabilities. My spouse’s health needs constant monitoring. We have no continuity of care, and it is stressful.” My question to the Minister of Health and Wellness is: Can the minister assure these and all 160,000 Nova Scotians on the Need a Family Practice wait-list that they will have attachment to a primary caregiver?
HON. MICHELLE THOMPSON: I do want to assure folks who are on the Need a Family Practice Registry that one of the most important things and options available is to update their health information. Recently, as a result, people living with chronic conditions such as diabetes have actually been attached to a clinic to support their health care needs. Also, they’ve been scanning for people who have time-limited conditions such as pregnancy to make sure that people have access to the care they need. There are a number of ways in which people can access, and it also speaks to the necessary and important step of making sure that every individual in Nova Scotia has access to their health care records to ensure continuity of care.
SUSAN LEBLANC: Not sure how those two things line up, but let’s go on to the next question. Another person told us: “I can utilize services like Maple for refills, but no one is consistent. When my mental health is worse, I don’t have anyone to provide support and help change my meds if needed.” Another said: My 77-year-old father has been without a family doctor for several years now and has been waiting the whole time. He’s getting his prescriptions refilled by phone appointments but has had several health issues that need a primary care doctor as a main point of contact. He’s dealing with prostate cancer, high blood pressure, joint issues, and all the things that go hand in hand with getting old, all without a family doctor. Are these the people whom this government thinks are managing just fine with virtual care?
MICHELLE THOMPSON: Again, I go back to how important it is for individuals to work either through 811 or online in order to update their information. We know that there are people who do require complex care. In some cases, that can be handled through a pharmacy, as an example - cardiovascular health, there’s some diabetic care that can happen through there. There are a number of different avenues. We are looking at attaching people to a family practice. A family physician is very important, but there are other primary care providers who can support people in a healthhome environment. I would encourage people to make sure their information is updated on the Need a Family Practice Registry, and also to look at other avenues in which they can get support. We are scanning that Need a Family Practice Registry on a regular basis to look for people with chronic conditions and attach them to appropriate chronic care.